CleanoviraShipping Policy
- Order Processing Time
- 1–2 business days
- Shipping Transit Time
- 4–6 business days
- Total Estimated Delivery Time
- 5–8 business days
How we prepare, ship and track U.S. orders.
Shipping Coverage
We offer free standard shipping to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii. U.S. territories and international destinations are outside our standard shipping area.
Shipping Costs
Standard shipping is $0.00 for eligible U.S. addresses. There is no minimum purchase, and no coupon is required. Check the shipping line in your order summary before placing the order.
Order Processing Time
Allow 1–2 business days for order preparation before shipment. This period is separate from the time the package is in transit.
Shipping Transit Time
Allow 4–6 business days after the package ships. Tracking updates can help you see where your package is during this period.
Total Estimated Delivery Time
Allow 5–8 business days from order placement to delivery. This estimate combines order processing and transit. It is an estimate and may change if shipping conditions change.
Business Days
Business days are Monday through Friday. Weekends and carrier holiday schedules can affect delivery estimates.
Order Confirmation
After checkout, check the order summary and your email for the order confirmation. Keep your order number and verify the items, quantities and delivery address. If you cannot find the email, check spam or contact us with the email used at checkout.
Shipment Confirmation
When you receive a shipment confirmation, check it for carrier and tracking details. Contact us with the order number if you need help confirming whether an order has shipped.
Tracking Information
Follow the tracking link or use the tracking number on the carrier’s site when available. A tracking scan may appear after the shipping label is created. Check the carrier’s latest update for delivery progress.
Shipping Address Accuracy
Enter the complete recipient name, street address, apartment or unit, city, state and ZIP code. Contact us promptly if anything needs correcting. Once the package ships, changes depend on what the carrier can accommodate.
Delivery Delays
Weather, holidays and carrier disruptions may extend the estimate. Check the tracking information first. If an order is beyond its estimated window or tracking has stopped updating, send us the order number so we can review it.
Missing or Lost Packages
If tracking says delivered and you cannot locate the package, check the delivery location, with other household members or at the building desk. If the package is still missing, send us your order number, tracking number and delivery address so we can look into it.
Shipping Support
Email [email protected] with your order number and the best way to reach you. For more contact information, visit Contact Us.